Remote Support
At TechCare, distance is no obstacle when it comes to your IT needs. Our remote support services bring expertise to your doorstep, no matter where you are. We solve your tech issues, troubleshoot problems, and provide solutions with speed and efficiency. Count on TechCare for reliable remote support, ensuring your business stays connected and productive, anytime, anywhere.
Why use remote support?
TechCare Remote Support is:
Safe
TechCare uses ScreenConnect (a Connectwise product) to perform secure remote access to your devices.
This software is regularly updated, running on our own managed server and protected with 2FA (two factor authentication).
Easy
For new clients simply open your favourite web browser and navigate to https://remote.techcare.au.
For existing clients with unattended remote support we can access your devices whenever you give us permission.
Cost effective
By eliminating the need for a technician to come on site support requests can be attended to rapidly. Often in the same day they are made.
This saves on travel time and subsequently call out fees.
If you are a client receiving TechCare services that utilize ScreenConnect for remote support, here are some benefits you might experience:
Faster Issue Resolution:
With ScreenConnect, technicians can swiftly access and troubleshoot your computer remotely. This means technical issues get resolved more quickly, minimizing downtime and disruptions to your work.
Convenience:
You don’t have to wait for a technician to arrive physically. Remote support through ScreenConnect allows for quick assistance without the need for an on-site visit, making it more convenient for you.
Cost Savings:
The use of remote support can translate to cost savings for both parties. There are no travel expenses involved, and the efficiency of remote troubleshooting often means lower overall support costs.
Real-Time Collaboration:
ScreenConnect enables real-time collaboration. You can interact with the technician, share information, and actively participate in the problem-solving process, providing a more transparent and engaging support experience.
Security Assurance:
Remote connections using ScreenConnect are designed with security in mind. Your data and information are typically encrypted, ensuring a secure connection between your computer and the technician’s system.
Minimal Disruption:
Since technicians can work on your computer without being physically present, there’s minimal disruption to your workspace. You can continue your tasks while the support is being provided in the background.
Professional and Branded Experience:
Many remote support tools, including ScreenConnect, allow for customization and branding. This contributes to a professional and consistent support experience aligned with the TechCare service you’re receiving.
Flexibility Across Devices:
ScreenConnect often supports various operating systems and devices. Whether you’re using a desktop, laptop, or another device, remote support can be extended to a wide range of platforms.
Centralized Support Management:
From your perspective, you benefit from a streamlined support process. The centralized management capabilities of ScreenConnect mean that your support sessions are organized and efficiently handled.
Scalability:
As TechCare grows, ScreenConnect’s scalability ensures that the support you receive can adapt to changing needs, accommodating a larger user base without compromising the quality of service.
Peace of Mind:
Knowing that your technical issues can be addressed promptly and securely, even without an on-site visit, provides peace of mind. You can trust that the support you need is just a remote connection away.
In summary, as a client receiving TechCare services with ScreenConnect, you can enjoy the benefits of quicker issue resolution, convenience, cost savings, enhanced collaboration, and the assurance of a secure and professional support experience.